RETURNS or EXCHANGES
We pride ourselves in making leather bags and accessories of the highest quality materials with attention to detail. However, if you are not completely satisfied with your purchase, Found Leather Goods will accept returns on full price goods for exchange, found credit, or refund within 30 days of purchase. All goods returned must be in original condition with tags intact and with receipt of purchase. Sale merchandise is eligible for exchange or found credit only.
To initiate a Return or Exchange, please contact us at firstname.lastname@example.org.
Customer is responsible for shipping costs to return product.
Please Note the Following:
- Refund requests must be received within 30 days of purchase.
- If you purchased a sale item, these items are eligible for exchange or store credit only.
- We reserve the right to require Proof of Purchase to validate a return or exchange.
- All merchandise returned must be in original condition.
- Custom merchandise is not eligible for refund or exchange – it is final sale.
- “Sample” or “Assorted” Sale purchases are final sale and are not eligible for refund or exchange
- Please allow 3-5 business days to process your return from date received
- Length of time to receive funds to your credit card is dependent on your bank, typically ranging from 3-7 business days
- If you purchased our merchandise via one of our Valued Retailers, please contact them directly to facilitate a return or exchange
- We are not responsible for missing packages
- We strongly advise using a traceable carrier & insurance equal to the value of your return